Please reach us at info@go2skin.ca if you cannot find an answer to your question.
Ordering and Products
You can place an order directly through our website www.go2Skin.ca. Simply browse our products, add items to your cart, and proceed to checkout.
Once an order is placed, we are unable to modify it. Please ensure all details are correct before confirming your purchase.
You will receive an order confirmation email shortly after placing your order. This email will include your order details and tracking information once your order has shipped.
Shipping and Delivery
We currently ship within Canada. Shipping options and costs will be displayed at checkout.
Delivery times vary depending on your location and selected shipping method. You can track your order using the tracking information provided in your order confirmation email.
Please contact our customer service team immediately at info@go2Skin.ca or call us at +1(587)969-9256. We will assist you in resolving the issue as quickly as possible.
Returns and Refunds
We offer a 30-day return policy for unused products in their original packaging. Returns must be initiated by contacting our customer service team.
Refunds are typically processed within 5-7 business days after we receive and inspect the returned product.
Shipping costs are non-refundable unless the return is due to a damaged or wrong product sent by us.
Account and Privacy
No, you can place an order as a guest. However, creating an account allows you to track your orders and manage your preferences.
We take your privacy seriously. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.